★ How long is the lead time?
We process orders within 2-3 days after confirmation of payment. ETA after courier pick up is within 4-7 days.
★ What courier do you use?
We typically ship items via Gogo Xpress and in rare cases when the area is outside their scope of delivery locations, we ship through J&T.
★ How much does shipping cost?
Usually Php 90 within Manila and Php 140 – 160 provincial.
★ Is there additional cost for customization?
No extra cost. We allow as many letters as you want as long as it fits the length of the bracelet.
★ How much does shipping cost?
Usually Php 90 within Manila and Php 140 – 160 provincial.
★ Do you accept returns or replacements?
Yes, under special conditions. It is a case to case basis. We reserve the right to determine whether a return or replacement is approved.
★ Can the item be worn while swimming or in shower?
We do not advise prolonged exposure to water if your item contain metal findings as this will shorten its color retention. Additionally, please do not expose to any chemicals to avoid unwanted reaction.
★ What is the material of your metal beads?
Our metal findings and beads are made with brass, electroplated with either 14K gold, rose gold or silver finish.